Telecommunications technical support provider MGTS– a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, operators hotline accept applications for connection additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of the Contact Center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, subscribers mobile communications, as well as fans of digital television.

Phone list

To contact the service MGTS support you need to call one of the numbers provided:

• from city – (495) 63 – 60 – 636;
• from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

• find out balance personal account – (495) 70 – 74 – 455;
• inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers All calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.

1. Go to the address – http://mgts.ru/home/help/ask/.
2. Leave your contact phone number.
3. Decide on the topic of the question.
4. Explain the question you are interested in in as much detail as possible.
5. Confirm that you are a person and not a robot by choosing a color that matches the picture.
6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who need advice.

Reviews about MGTS technical support

Egor – 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.

Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.

Andrey – 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.

Svetlana – 23 years old (Lyubertsy):

Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.

Once I had to order Internet settings in Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me without any difficulty automatic settings. Just so you understand, such cases occur with enviable regularity.

Lyudmila – 19 years old (Moscow):

I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?

The operators’ answers are also surprising; for all occasions they have either “We are experiencing technical failures” or “There are no available specialists at the moment. We will contact you as soon as possible." And this has been the case for 10 days in a row.

Thus, the quality of service of Contact MGTS center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.

The service is indispensable for those who have to dial the same number many times every day. It is also in demand in cases where the family has a small child, a sick person or old man with poor vision who needs to contact the right subscriber.

If, after picking up the handset, the subscriber has not started dialing within 7-10 seconds, the programmed number will automatically begin dialing. The service allows you to save dialing time and accurately dial the required number.

For a regular call, you should start dialing immediately after picking up the handset.

Procedure for using the service

Once connected, the service is activated (deactivated) by pressing a few keys on the phone.

Service activation

• Pick up the phone;
• Dial sequentially *53*, the full number of the called party, then #
• • continuous beep - the service is activated;
  • iridescent beeps or a phrase from the autoinformer - the service is not activated (the subscriber does not have the right to use the service);
• Put the phone down.

Checking service activation

• Pick up the phone;
• Dial sequentially *#53# ;
• • continuous beep - the service is active;
  • iridescent beeps or a phrase from the autoinformer - the service is not active;
• Put the phone down.

Deactivation of the service

• Pick up the phone;
• Dial sequentially #53#;
• Listen to one of the station's signals:
  • continuous beep - the service is deactivated;
  • iridescent beeps or a phrase from the autoinformer - the service is not deactivated (the subscriber does not have the right to use the service);
  • frequent short beeps - the command was entered incorrectly;
• Put the phone down.

Attention!

For all cases of activation/deactivation of additional services on a Siemens Gigaset C470 IP telephone, at the end of dialing a special command, you should dial “” instead of “#”.

Order service

You can order the “Hotline” service through “ ” by calling the Contact Center of PJSC MGTS by phone: 8 495 636-0-636 or by contacting any of the sales and service offices of PJSC MGTS.

When ordering a service, you must clarify the possibility of providing this service at your location. phone number, what functions must be supported by the telephone for the service to work, and then order the service.

Instructions

MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can find out all the necessary information. In addition to the phone number and information about subscribers, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

Instructions

Let's look at the principles of management net using the example of the Windows XP operating system.
We can obtain all the necessary data through the use of the control panel. Go to the Start menu - Control Panel - Network Connections. A window will open in front of you where all network connections configured on your computer will be displayed.

In our case, we are dealing not only with physically existing connections (configuration is carried out directly for the network card), but also with a virtual VPN connection that allows data to be sent over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.

So, select the connection you are interested in, click on it, calling up the context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.

Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within this screen there will be The “Obtain an IP address automatically” checkbox is checked and, most likely, the “Obtain DNS server address automatically” checkbox is checked).

If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.

Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.

Technical support for the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, owners of landline phones, mobile subscribers, as well as fans of digital television.

Phone list

To contact MGTS support service, you need to call one of the numbers provided:

• from city – (495) 63 – 60 – 636;


• from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

• find out your personal account balance – (495) 70 – 74 – 455;


• inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.

1. Go to the address – http://mgts.ru/home/help/ask/.


2. Leave your contact phone number.


3. Decide on the topic of the question.


4. Explain the question you are interested in in as much detail as possible.


5. Confirm that you are a person and not a robot by choosing a color that matches the picture.


6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who require advice from MGTS specialists.

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the hotline number technical support subscribers – 8-495-636-03-63. There is no access to a landline and the call is made from mobile device? The combination of numbers you need is - short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, connection lost, extraneous noise in the tube). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. In the presence of of this package You can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.