Dear Clients Sberbank and users of our project! I would like to inform you that our project "Online +1" has nothing to do with the activities of Sberbank.

You can ask Sberbank all your questions, complaints and suggestions by contacting their contact center. Bank customer support is provided around the clock. You can also describe the problem you encountered in our section " Ask a Question", and we will try to find you an answer to it.

Phone numbers

• To contact bank employees, you need to call the toll-free number 8-800-555-55-50 . The toll-free number is valid only in Russia.
• To contact Sberbank specialists from other countries, you need to call the number +7-495-500-55-50 . The cost of the call depends on the tariff rate of your telecom operator.
• There is another toll-free number, this 900 . You can use a short number only from mobile phones of telecom operators Megafon, Beeline and MTS. Since May 2016, number 900 has also become available to the company's subscribers Tele2. Calling a short number is absolutely free.

For what questions can I contact the contact center?

• consultations on the terms of banking products and bank services;
• request information about the location of offices, ATMs and opening hours;
• for all questions related to the operation of your card and services;
• ask for help in setting up bank card security when using it abroad;
• request blocking of a card if lost and assistance in issuing cash from a blocked card;
• leave comments and suggestions on the quality of service at bank branches for their consideration;
• help on other issues within the competence of bank specialists.

New service

Sberbank decided to simplify work with the contact center and developed a special service " Client code". Using this code, you yourself can find out all the necessary information on your cards, and the code will also serve for quick identification when communicating with a bank operator by phone.

You can always get the necessary advice and assistance by contacting the nearest bank branch. Our specialists will try to quickly and accurately find all the answers to your questions.

Consultation with specialists is also provided via e-mail. To do this you need to send a letter to [email protected] and state your question in detail. Bank specialists will promptly send you a response to your request.

Sberbank of Russia Internet bank contact center

A telephone customer service center (Call Center / Contact Center) is a special specialized division of the bank that services customer telephone requests using special technologies and equipment. In such centers, not only telephone calls from clients are processed, but also questions received through e-mail, the bank’s website, and Internet banking (OnLine system).

The work of the call center allows you to receive a large number of calls, service them quickly and efficiently, and minimize customer losses. Through the work of such centers, the quality of customer service is improved. Today, almost all large retail banks in Russia have their own call centers (Contact Centers).

The following types of banking services are available through telephone service call centers:

• obtaining information about bank products and services,


• receiving advice on bank cards, the operation of the “OnL@yn” and “Mobile Bank” services.


• carrying out certain operations without visiting the bank or before visiting it.

What operations can be carried out through the Call Center? The following operations can be carried out through the call center:

• carry out immediate blocking of the card,


• find out the balance on your card accounts, current accounts and deposits too,


• receive information about the status of the loan account and the date of the next loan payment,


• resolve the issue of erroneous payment,


• solve the problem when a card is swallowed by an ATM or payment terminal, etc.

Most banks' call centers operate 24 hours a day. Such centers are not always located in Moscow or large cities of Russia. Recently, there has been a tendency in banks to move call centers away from Moscow. In this way, banks reduce their rental costs and optimize personnel costs. Most banks with an extensive branch network have a special federal number (8-800...), which allows clients to make free calls from the regions. The names of telephone contact centers in banks may vary. As an example, below is information about the work of such centers of three banks.

Contact center of Sberbank of Russia

At Sberbank, the “Call Center” is called the “Contact Center”. Automated service is provided around the clock for the following operations:

• get information about the card's spending limit;

If necessary, you can also connect with a Contact Center specialist. Depending on the question, telephone calls can be made to the following numbers:

1. +7 495 500-55-50 - for calls from anywhere in the world, the call is paid according to the tariffs of your telecom operator


2. 8 800 555-55-50 - for free calls from Russian regions

Or to numbers

1. 8 800 200-3-747


2. +7 495 500-00-05


3. +7 495 788-92-72

And starting from May 17, 2016, subscribers of the Tele2 operator throughout Russia were able to call for free to Sberbank contact center by short number 900. Number 900 is a short number for the Mobile Bank SMS service, from which clients receive SMS from Sberbank.

The Sberbank contact center was created to provide remote service to bank clients. Through a universal communication channel, customer service is provided from several sites: in Moscow, St. Petersburg, Voronezh, Yekaterinburg, Volgograd, Omsk.

Sberbank Contact Center

With the help of Sberbank of Russia contact center specialists, you can resolve the following issues:

• get advice on banking products and services, conditions for their provision;


• obtain information about the addresses of branches, ATMs and bank terminals, as well as the operating hours of branches;


• consult about your card, Sberbank Online and Mobile Bank services;


• configure security settings for your card when traveling abroad;


• block the card;


• organize emergency cash withdrawal in case of loss of the card abroad;


• We will try to help on other issues as well.

In order to improve the quality of work of the contact center (Call center), all conversations between clients and operators are recorded. In addition, these records can be used when considering disputes between the bank and the client.

Alfa-Bank Call Center

Dear Clients Sberbank and users of our project! I would like to inform you that our project "Online" has nothing to do with the activities of Sberbank.

You can ask Sberbank all your questions, complaints and suggestions by contacting their contact center. Bank customer support is provided around the clock. You can also describe the problem you encountered in our section “ Ask a Question“, and we will try to find you an answer to it.

Sberbank contact center phone numbers

• To contact bank employees, you need to call the toll-free number 8-800-555-55-50 . The toll-free number is valid only in Russia.
• To contact Sberbank specialists from other countries, you need to call the number +7-495-500-55-50 . The cost of the call depends on the tariff rate of your telecom operator.
• There is another toll-free number, this 900 . You can use a short number only from mobile phones of telecom operators Megafon, Beeline and MTS. Since May 2016, number 900 has also become available to the company's subscribers Tele2. Calling a short number is absolutely free.

For what questions can I contact the contact center?

• consultations on the terms of banking products and bank services;
• request information about the location of offices, ATMs and opening hours;
• for all questions related to the operation of your card and services;
• ask for help in setting up bank card security when using it abroad;
• request blocking of a card if lost and assistance in issuing cash from a blocked card;
• leave comments and suggestions on the quality of service at bank branches for their consideration;
• help on other issues within the competence of bank specialists.

You can always get the necessary advice and assistance by contacting the nearest bank branch. Our specialists will try to quickly and accurately find all the answers to your questions.

Consultation with specialists is also provided via e-mail. To do this you need to send a letter to [email protected] and state your question in detail. Bank specialists will promptly send you a response to your request.

In addition to classic basic and extended banking services at any Sberbank branch, the financial institution gives all clients the opportunity to contact a 24-hour support hotline and resolve almost any issue you are interested in without visiting the office. In remote mode, Call Center operators by phone 8 800 555 55 50 will give comprehensive answers and help solve the problem.

Within Russia, calls to the above number are free. For residents of the capital, there is an alternative number 8 495 500 55 50, which can also be called free of charge. By the way, this is what is used when calling the hotline outside the country - the specific cost of the call will depend on the prices of the current operator.

Sberbank operator - connection

If you want to communicate directly with the operator, and not just study the automatic voice menu, having received the necessary pre-recorded information, then it is advisable to prepare in advance the necessary minimum data about yourself, which the specialist will use to identify you as a client, before connecting with an expert. Such data in Sberbank is a number or TIN, basic passport data, as well as a code word specified in the contract. As additional data, the employee may request to announce the last few transactions with the account that you made the day before.

Remember - no bank employee has the right to ask the client!

It is not always possible to connect with an operator immediately or quickly - during the daytime, the lines are overloaded, and all employees communicate with other clients. As practice shows, the average waiting time for an electronic queue ranges from 3-7 minutes. This time can be spent studying the automatic hotline menu (if the phone supports tone mode), perhaps you will find the answer to your question earlier.

Main menu

Immediately after dialing the number 8 800 555 55 50, the answering machine will begin to offer the client main menu items available for listening:

1) Card blocking. Here you can get comprehensive information on the indicated procedure.
2) . Enter the full number of your card and press the hash mark - the current balance will be announced to you.
3) Services for individuals. All answers to questions related to Sberbank’s basic services for this category of clients, from payments to Internet and SMS banking.
4) Services for legal entities. Similar to the previous paragraph for the designated type of clients.
5) .

If none of the points helped resolve your issue, then you need to wait to connect with a hotline specialist. This can be done faster, immediately after dialing the number and turning on the voice menu, by pressing the 0 key.

Can't wait to connect due to a large number of applicants and the email queue is too long? Try to do this at another time or try to ask a question through the online form on the main page of the Sberbank website or by email by writing a request to [email protected].