Almost all banks and many organizations providing services now have hotlines. This is necessary in order to quickly solve customer problems, improve the organization’s management system, and increase the efficiency of its work.

It's 24/7 emergency service, created to help clients who are in a problematic situation, need additional or special advice, are dissatisfied with the service at bank branches, etc.

Typically, all large organizations provide their clients with the ability to reach their call center for free. Sberbank is no exception. At any time of the day, from anywhere in the country provided with mobile or landline communications, anyone can reach the call center and ask a question.

Sberbank is one of the few banks whose hotline provides communication in two languages ​​- Russian and English. To switch to the English version, just press key No. 9. After this, the autoinformer will notify you English language about the selection of appropriate commands.

24/7 communication with the call center does not always go smoothly, as there are peak busy times. Most often, you have to wait several minutes for the operator’s response, unless, of course, the person does not have enough information contained in the automatic informant. The average waiting time for communication with an operator is 7-9 minutes, minimum - 2 minutes, maximum - 15 minutes.

Hotline is also on the Sberbank website. Here you can enter the section " Feedback » and write a message on behalf of private or corporate clients.

Contacts for communication with a specialist

Typically, the following mobile phone numbers are used to contact an operator:

1. 900 or 8800 555 55 50. These numbers can be used to make calls throughout Russia. The call is free for mobile and landline communications.
2. 7495 500 55 50 . This number is used for those located outside of Russia. However, such a call is no longer free.
3. 8800 200 37 47 . By to this number communication is provided when solving problems with debit and credit cards. Calls from phones located within Russia are free.
4. 7495 500 00 05 and 7495 788 92 72. These numbers can be used to make paid calls from abroad to solve problems with plastic cards. These calls are paid according to the operator's tariff.
5. 7495 544 45 45 and 7495 788 92 77. These numbers are intended for reporting a lost card or fraudulent actions committed with money on the card account. In this case, calls are paid.

You can use these numbers to voice communication with a bank employee in order to resolve problems that require explanation and conversation. However, for the purpose of quick service, all information is divided into parts. In order to solve a problem related to any part of the bank’s activities, you need to press the desired button.

What issues can be resolved using the hotline?

The Sberbank hotline was created to support, advise, and solve problems of bank clients. The support service works around the clock, and calls are free (but not from all phones). If you have any questions about working with bank products or services, they can most likely be resolved by calling the support service. But first, we recommend using modern system self-service - log into your personal account and get all necessary information. If you prefer the traditional method of support, we are at your service Sberbank hotline phone number - 8 800 555 55 50. The phone is free for calls from all over Russia - both from mobile and landline equipment. If you live in Moscow or the Moscow region, you can also call the hotline at 8 495 500 55 50. For clients who are abroad there is private room+7 495 500-55-50, however calls from this phone are paid, the cost depends on the tariffs of the operator in the country from which the call is made. There is also a short number for calls from mobile phones - 900.

So, here are all the Sberbank hotline numbers:

• 8 800 555 55 50 - uniform for the whole country, 24 hours a day, free for calls from mobile and landline phones. Works for both physical and legal entities;
• 8 495 500 55 50 — toll free number telephone support service for residents of Moscow and the Moscow region. Residents of the capital can call this number if, for example, the main hotline is busy;
• +7495 500 55 50 - Sberbank hotline for calls from other countries. Is not free phone, please note that the cost depends on communication tariffs of local operators;
  • How can it be cheaper to call the Sberbank hotline from abroad? Here are some tips. Firstly, if you often travel abroad, you can connect special rate or a service to reduce the cost of calls in roaming. Each operator has its own conditions for such cases, you can contact yours for clarification. Secondly, you can buy a local SIM card in your host country and call Russia using the country code. Also, local telecom operators probably have their own special tariffs for calls abroad. Take an interest in this in your country of residence and you will probably find a way to call the Sberbank number much cheaper!
• Branch numbers— every city has its own Sberbank branches with its own support — in the largest cities
• 900 is a special short number for mobile phone users (not landlines!). It is free in your home region and within intranet roaming, but only with the following telecom operators: Megafon, Motiv, Yota, Beeline, MTS, Tele2. This is also a 24-hour number;
• 9000 is a special SMS number for surveys about the quality of service and service improvement. The cost depends on the SMS tariffs of your operator.

All numbers starting from 8,800 are toll-free. This is a universal rule in the country's communication system. Therefore, it is not at all surprising that the main hotline of Sberbank is based on this code.

What problems may arise when contacting the Sberbank hotline

The most common problem that can arise when calling the Sberbank hotline is that the line is busy. But don't worry about it! You just need to wait a little and the operator will definitely contact you.

How long have you been waiting to connect to the hotline - !

What other options are there for solving a busy Sberbank line:

What you need to know before calling the Sberbank support hotline

By calling the hotline to the Sberbank contact center, you may have a problem identifying your identity in the bank’s system. Therefore, we recommend that you prepare the following information:

• passport data - the operator may ask for some of them;
• your card number;
• you should at least approximately remember your latest transactions in Sberbank. The operator can also ask this - in order to make sure that you are really the owner of the card;
• yours a codeword.

Attention! Remember - the operator will not ask you for the card password. There is no need to disclose this information to outsiders.

Self-service in tone mode of numbers 8 800 555 55 50 and 900

So, once you call Sberbank free hotline by calling 8 800 555 55 50, you will be prompted in tone mode to press certain keys on the phone. Each key is responsible for a specific service or function. Here's what they are:

☏ If you press button 1 in tone mode, your card will be immediately blocked. This is very useful if the card is lost;

☏ By clicking on the number 2, you will be transferred to a section where you can find out the card balance and recent transactions. To enter this section you need to provide a Client Code and bank card number;

What is a Client Code? The client code is a special password that makes it possible to obtain information on your accounts without connecting to an operator. That is, it provides access to self-service mode via telephone;

☏ Number 3 gives access to information for individuals. By pressing 3, you can immediately press 0 to call the Sberbank hotline operator;

☏ Number 4 provides access to information for legal entities;

☏ By clicking on the number 5, you will be taken to the Thank You bonus program section from Sberbank. If you need to find out the balance of points in your account, conditions, terms for using bonuses - press 5 and then 0 to call the contact center operator;

☏ Number 9 - all information is in English.

At the same time, remember that at any level of the tone menu except the first, the number 0 calls the operator. For example, if you are an individual, then after calling the number 8 800 you need to press first 3 and then 0. Also, if after dialing 8 800 the tone menu does not turn on, press the asterisk *. In the tone menu, an asterisk means returning to the previous menu level. The hash # will allow you to repeat the menu.

What questions can be resolved via the hotline?

By calling the Sberbank hotline, you can solve a wide range of issues, including:

• find out the balance of your accounts;
• find out about the latest transactions performed on your card;
• to know Additional information about services, loans, payment cards and other products that Sberbank has, as well as current tariffs for them
• block your card, Sberbank Online or Mobile Bank system;
• ask for help - for example ask, or
• Receive a special Code to enter the self-service system by phone;
• Tune additional system security for your account when traveling abroad;
• make an appeal to the bank regarding the quality of service, give recommendations for improving the service.

Other ways to contact Sberbank support

What other communication channels are there? if the Sberbank hotline is not available?

Internet banking Sberbank Online: A powerful tool for self-service via the Internet. You can also call for support there;

Mobile banking "Mobile Bank". Self-service via mobile phone. Partially discussed above;

Email — [email protected]

Sberbank phone numbers in your city— each city has its own main branches, so you can call directly to the branch of your city. The link to them is at the beginning of the post;

Sberbank Premier— if you are served by a bank under a personal program, then special telephone numbers will be available to you:

• tel. 8 800 555 02 55
• tel. Sberbank Premier +7 495 669 06 38

Do you have any questions about banking services or just want to leave positive feedback? The Sberbank hotline is always ready to help you.

Each of us, at the beginning of some activity, always faces questions, because everything is new to us. Often we simply find a solution to a question that interests us by trial and error and forget about it. But there are problems for which finding a solution becomes very difficult. And when it comes to financial issues, then delay can be fraught with financial costs. What should I do? For all questions regarding banking services at Sberbank, you can contact a single hotline number, where competent employees will either explain something you don’t understand, or help you solve the problem, or tell you where to go. Read about all the hotline numbers and their features in this article.

Sberbank hotline numbers

1. 900
   Hotline number for calls from mobile phones in the territory Home region. Does not work outside of Russia.
2. 8-800-555-55-50
   Phone number for calls from anywhere in Russia.
3. +7-495-500-55-50
   Number for calls within Moscow and the Moscow region, as well as for calls from anywhere in the world.
4. 9000
   Number for assessing the quality of customer service by Sberbank employees.

Calls to numbers 900 And 8-800-555-55-50 are committed absolutely for free. Cost of a call to a number +7-495-500-55-50 and SMS messages to the number 9000 are paid according to your tariff.

To identify your identity using the Sberbank database, hotline employees may ask you for the following information:

• Passport data: series, number, registration;
• Sberbank card number;
• The code word specified when concluding the contract;
• Name the last transactions on the card.

Remember, Sberbank employees do not have the right to ask you for your card PIN code.

It is better to prepare your passport and agreement on the provision of banking services in advance.

Voice support menu

As a rule, the Sberbank support phone number is always busy. This is due to big amount clients who wish to receive advice on a particular issue. To relieve the pressure on the hotline, Sberbank has developed a voice menu in which everyone can receive the necessary information on an issue of interest.
The entire voice menu consists of the following sections:

1. "1" - blocking, loss of card and all related issues;
2. "2" - questions about cards, their balance or payment confirmation. You can find out your card balance like this: enter the number “2” in the voice menu, and then
   - enter the card number and press "#" (pound)
   - enter the encrypted code word and press "#" (pound). The answering machine will help you figure out how to encrypt your code word.
3. "3" - banking services online and via SMS;
4. "4" - issues of servicing individuals: credit and debit cards, Sberbank Online system, mobile bank, loans, deposits, transfers and so on;
5. "5" - questions about the bonus program "Thank you from Sberbank":
6. "6" - issues of servicing legal entities: business services, Sberbank Business Online, lending, corporate programs and so on;
7. "0" - call an employee of the Sberbank hotline.

If you have not found the section to which your problem relates, press “0” in the voice menu and describe your problem to a Sberbank hotline consultant. If your problem falls into one of the categories presented, you will receive advice from the answering machine in voice menu mode. If you are not satisfied with the answer and would like a more detailed explanation, you can press “0” and the employee will already know what category of questions you are asking about.

Remember that the number 8-800-555-55-50 serves questions from all Sberbank clients in Russia, which means the line there will be busier. It is better to contact the 900 number, which resolves issues within your Home region.

Help via Personal Account

I don't know many people, but technical support For all banking questions, you can also receive information through the Sberbank Online system by sending a description of the problem in writing using a special form. And we'll tell you how to do it.

The average response time to a written request to Sberbank is 5 calendar days, but can be increased to 15 depending on the complexity of the question.

Log in to the Sberbank Online system by entering your username and password.

Enter the password from the SMS message received on your phone.

Click on the envelope icon next to your name.

In the window that opens, click the "Create" button.

Select the type of message, its subject, the form of response: by phone or by e-mail, enter the subject, attachment, if necessary, and the text of the question itself within 2 thousand characters. After filling out all fields, click the "Submit" button.

Your application will be displayed in the previous window, and the status “Accepted by the bank” will mean that the issue has been accepted for consideration.

Help via the Sberbank website

You don't have to go to Personal Area to ask a question. This can also be done through the form on the Sberbank website.

Go to the Sberbank website and in the “Support” section, select “Feedback”.

Enter the purpose of the appeal, mark the reason and write the text of the appeal.

Enter your personal information, select the most convenient way to receive a response and click the "Submit" button.

Question answer

- How much does a call to the hotline cost?
- Call the Sberbank hotline by numbers 900 And 8-800-555-55-50 free.Calls from abroad by number +7-495-500-55-50 will be paid according to your tariff. If you have a negative amount on your phone account, then you will not be able to call from some operators (Megafon, Centel, Matrixmobile).

-How much does it cost to call the hotline from abroad?
- Call from abroad by number +7-495-500-55-50 will be charged according to your tariff and calls from roaming. Usually prices fluctuate around 100 rubles/min. If you activate a special roaming option, you can reduce the cost to an estimated 25 rubles per minute. But it is best to purchase a SIM card in the host country and dial the number using the Russian code. But such a case will cause difficulties for Sberbank employees in identifying your identity.

Sberbank of Russia support service specialists provide consultations around the clock and accept complaints and requests from bank clients. Below are the contact details of the support service, toll-free Hotline numbers and the address for logging into your Personal Account.

Single toll-free support number for Sberbank of Russia for individuals and legal entities:

Free calls from mobile and landline numbers registered in Russia.

How to call Sberbank for free?

To contact an employee help desk"Sberbank", call the toll-free number 8800 555 5550 (or short number 900 from any mobile phone) and select desired item voice menu.

You can also call the operator directly - just wait until the system repeats all menu items without pressing any keys. Then you will be transferred to the first available bank employee. Call the number Sberbank hotline 8800 555 5550 you can from any Russia absolutely free, from your mobile or landline phone, registered in the Russian Federation. Sberbank operator?

Support number for calls from Moscow and abroad:

All calls to a single local number +7 495 500 55 50 paid according to the tariffs of your telecom operator. We recommend calling this hotline number when you are abroad in international roaming or when using a phone registered outside of Russia.

To urgently block a lost Sberbank bank card, press the number in tone mode immediately after connecting.

To quickly connect with a bank employee, select required section in the main menu of the automated information service.

Credit or salary card balance information- press the number

"Services for individuals"— press the number To connect with the Sberbank hotline operator, then press the number and then wait for the connection with a support specialist (mortgage department and others).

"Services for legal entities"— press the number to connect with the operator of the legal department, then press the number and then wait for the connection with a support specialist to receive any information on bank services for legal entities.

Loyalty program "Thank you")— press the number to connect to the operator, then press the number and wait until you are connected to a support specialist.

For example, to immediately call a Sberbank support employee, call the same number 8800 555 5550 and press the numbers and in tone mode sequentially. For emergency blocking credit card just press the number 1 immediately after connecting.

Please prepare your personal data in advance to access personal information through the operator Sberbank hotline. To identify the client, passport data, a code word and bank account details may be required. At the same time, no bank employee has the right to ask you for your bank card PIN code or secret three-digit code. This information is strictly confidential! Please note that you can leave a request or complaint at bank security service, using the numbers indicated above and waiting for a connection with the operator.