The problem can be caused by various factors, including a malfunctioning version of Skype on the computer, virus activity, a conflict with other software on the computer and, oddly enough, the browser Internet Explorer. But first things first.
This will probably seem strange to you, but Skype uses resources to operate Internet browser Explorer. If this browser does not function correctly on the computer, the user sees a white screen instead of the program.
If the first method did not bring any results, the function of checking the system for damaged files can help you. system files. If problems with Internet Explorer are found, the system will fix them.
Scanning the system can take quite a long time, so be prepared to keep your computer running for several hours. When the file scan is completed and Windows has fixed all the problems found, all you have to do is restart your computer and check that Skype is working.
You shouldn’t rule out the possibility that Skype is not working correctly. In this case, reinstalling it may help you.
After these steps, try running the program and checking its functionality.
Windows OS provides special function, which allows you to return the computer to the moment when it worked correctly. If Skype worked some time ago, then this step may help you solve the problem.
Please note that system recovery may take quite a long time. If the selected restore point was created a long time ago, then the procedure may take several hours.
If you launch Skype from a desktop shortcut, you can try creating a new shortcut.
C:\Program Files\Skype\Phone
Select the program executable file with a mouse click and click on the button "OK".
Often, Skype users encounter a problem such as a white screen when logging into the program. In addition to this, I can’t even log into my account. Let's try to figure out why this happens and what to do about it.
There are several reasons that influence this problem:
There are three ways to help you configure your browser to correct operation messenger.
1. Delete temporary files.
2. Reset your browser settings.
You need to do this even if Internet Explorer is not your primary browser. If it is not on your device, install the latest version and then reset the settings. This is done as follows:
3. Give the browser access to the JavaScript library.
If the work done with Internet Explorer did not help, then try taking other measures.
An alternative option to troubleshoot the program is to reinstall it, resetting all settings. This does not give a 100% guarantee that the problem will be solved, but you can try.
Stop Skype using Task Manager in Windows. Next, type “Win + R” on the keyboard, after which the “Run” window will open, where you need to enter the command “%APPDATA%\” and click “OK”. In the list that appears, find the “Skype” folder and delete it. If there is important correspondence in the program, rename the folder. Now install the messenger again and launch it.
If the white screen does not appear again, close the program and move the “main.db” file from the folder that you renamed to the newly created Skype directory. By taking this step, you will get your correspondence back. If you don't need it, delete the new folder and rename the old one as it was before.
Before taking drastic measures to fix the problem, check whether the latest version Skype, Internet Explorer and Windows, this may be the problem.
As you can see, the secret of the appearance of a white screen can be hidden anywhere, and in order to eliminate the breakdown, you need to find out exactly the cause of its formation.
Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of the login form. At the same time, Skype itself does not glitch, but rebooting does not help.
In Skype, the white screen at startup is not due to the program itself or to computer failures. It is caused by the Internet Explorer configuration data being corrupted. The fact is that this browser is used to load the authorization form. And if there is some problem with it, then the entrance to account becomes impossible.
In such a situation, there are two simple solutions: deleting temporary Internet Explorer files and returning Explorer settings to initial values. One of these methods will definitely eliminate the white screen at the login stage. But before proceeding with the steps described below, you need to close Skype.
First, you should erase all temporary files in Internet Explorer:
Most likely, after this the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, this will help full reset Internet Explorer settings.
Again you need to open Internet Explorer properties. But this time in the menu, go to the “Advanced” section. Present there desired item. Set the personal data to be cleared and click Reset. Finally, it is recommended to restart your computer.
Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter your profile data. This completes the solution to the problem.
One of the problems that Skype users may encounter is a white screen upon startup. The worst part is that the user cannot even try to log into their account. Let's find out what causes this phenomenon and what ways to correct this problem exist.
One of the reasons why a white screen might appear when launching Skype is that the Internet connection is interrupted while Skype is loading. But there can be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.
Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on site.
As you know, Skype uses the Internet Explorer browser as its engine. Namely, problems with this browser can cause a white window to appear when entering the program. In order to fix this, first of all you need to try resetting IE settings.
Close Skype and launch IE. Go to the settings section by clicking on the gear located in the right top corner browser. In the list that appears, select “Internet Options”.
In the window that opens, go to the “Advanced” tab. Click on the “Reset” button.
Then, another window opens, in which you should check the box next to “Delete personal settings”. We do this and click on the “Reset” button.
After this, you can launch Skype and check its functionality.
If these steps do not help, close Skype and IE. By pressing the Win+R key combination on the keyboard, we call up the “Run” window.
We sequentially enter the following commands into this window:
After entering each individual command from the list presented, click on the “OK” button.
The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in the system Windows registry. This is how registration is carried out.
But, in this case, you can do it differently - reinstall Internet Explorer.
If none of the above manipulations with the browser produce results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. However, it will not be available on Skype home page, and some other minor functions, but, on the other hand, you can easily log into your account, make calls, and conduct correspondence, getting rid of the white screen.
In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to the address C:\Program Files\Skype\Phone, right-click on the Skype.exe file, and select “Create shortcut”.
After creating the shortcut, return to the Desktop, right-click on the shortcut, and select “Properties”.
In the “Shortcut” tab of the window that opens, look for the “Object” field. We add the value “/legacylogin” without quotes to the expression that is already in the field. Click on the “OK” button.
Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.
A universal way to fix problems with Skype is to reinstall the application and reset the settings. Of course, this does not guarantee 100% elimination of the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when launching Skype.
Let's launch the program. If the launch was successful and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Therefore, we will return the correspondence. Otherwise, we simply delete the new Skype folder and return the old folder to its previous name. We continue to look for the reason for the white screen elsewhere.
As you can see, the reasons for the white screen on Skype can be completely different. But, if this is not a banal disconnection during a connection, then with a high probability we can assume that the root cause of the problem should be sought in the functionality of the Internet Explorer browser.
Almost every Internet user has Skype installed. Many applications have been developed for this program, such as various kinds of answering machines and many other amenities. And, of course, it cannot do without viruses. But now we will not talk about this.
Lately, we have been hearing from our acquaintances and friends the following words: Skype won’t start, I can’t add contacts to Skype, or even worse, after Skype updates There is a white window and no fields for entering login and password.
Now let’s try to figure out why this happens and how to get rid of it. This is a common Skype “bug” that has not yet been fixed. What causes problems for users.
Stable and uninterrupted operation. Skype versions start with version 5.6.
The operation of these versions of Skype directly depends on Internet Explorer And Windows Scripting Engine. To log into Skype, you need access to JavaScript and completing tasks ActiveX. Due to the fact that, on some installed systems Windows Internet Explorer settings are not installed properly, these functions are not performed.
This is why all sorts of problems occur when logging into Skype and adding contacts.
This action will help you log into Skype. But this is a temporary solution for authorization in Skype.
1) Exit the program (right-click on Skype at the bottom of the tray and exit). If necessary, end the Skype process if it is active.
2) Go to drive C: folder Program Files, we find Skype folder and go to the folder Phone.
Click on Skype and then right-click: send /desktop (create shortcut). A second shortcut will be created on the desktop. Click on the created shortcut, then right-click properties.
In the window that appears, in the line “ C:\Program Files\Skype\Phone\Skype.exe“, WE ENTER the following command, SEPARATED BY A SPACE /legacylogin and click apply.
Now you can log into Skype by launching it through the created shortcut. Skype program will launch in the old window ( Skype versions), does not require Internet Explorer settings.
1) In exceptional cases, it is possible to correct the problem using automatic actions using " Fix it" You can download it here: (For Windows 8 Fix does not work). After downloading, run and follow the installation wizard. Unfortunately, this method does not always help.
2) Reset Internet Explorer settings. Launch the browser. Click Tools, then Browser (browser) properties.