If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact by number hotline technical support for subscribers – 8-495-636-03-63. There is no access to a landline and the call is made from mobile device? The combination of numbers you need is - short number 06-36. Contact Center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, connection lost, extraneous noise in the tube). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing addresses MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. In the presence of of this package You can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of the Contact Center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, landline phone owners, mobile subscribers, and digital television fans.

Phone list

To contact MGTS support service, you need to call one of the numbers provided:

• from city – (495) 63 – 60 – 636;
• from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

• find out balance personal account – (495) 70 – 74 – 455;
• inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.

1. Go to the address – http://mgts.ru/home/help/ask/.
2. Leave your contact phone number.
3. Decide on the topic of the question.
4. Explain the question you are interested in in as much detail as possible.
5. Confirm that you are a person and not a robot by choosing a color that matches the picture.
6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who need advice.

Reviews about MGTS technical support

Egor – 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.

Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.

Andrey – 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.

Svetlana – 23 years old (Lyubertsy):

Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.

Once I had to order Internet settings for a Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me without any difficulty automatic settings. Just so you understand, such cases occur with enviable regularity.

Lyudmila – 19 years old (Moscow):

I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?

The operators’ answers are also surprising; for all occasions they have either “We are experiencing technical failures” or “There are no available specialists at the moment. We will contact you as soon as possible." And this has been the case for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls in real time with complaints from Muscovites regarding the quality of communication.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through your Personal Account?

To change your tariff plan through your Personal Account, you need to:

How to access your Personal Account?

The PIN code received during connection does not work. What to do?

Our employees will help you deal with this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:

What does Personal Account give me?

Are users of the “Home Internet” service given access to the Personal Account section?

MGTS technical support

Technical support

Do I pay for the time spent waiting for a response from a technical support operator, as well as the time I talk to him?

If you use the “Time-based” and “Combined” tariff plans, then all calls to the MGTS help desk and technical support service will be free.

How can I change my tariff plan?

I have lost my authentication data (name and password for logging into the Internet), issued to me when connecting to the service. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when you change your phone number or when you move from the “495” zone to the “499” zone?

What does Personal Account give me?

Are services provided to users? Home Internet» access to the Personal Account section?

MGTS Moscow tariffs are designed to provide profitable communications - Internet, mobile and landline, which can be paid on one account.

We are so accustomed to the fact that at any moment, regardless of location, we can contact an important person, wherever he is. And to ensure that this connection is of high quality and affordable, operators constantly offer favorable prices and service packages.

For example, provider MGTS on the official website tariffs for Moscow and region, as well as others settlements, regularly updates for the benefit of consumers. On this resource you can always familiarize yourself with current tariffs and service packages, as well as connect to the selected tariff.

In 2019 the provider MGTS Internet tariffs for Moscow and areas offers in several options, including an interesting offer specifically for tablet owners. Tariffs are designed in such a way that both calls and Internet access are as profitable as possible.

Mobile tariffs:

• "Smart mini" with subscription fee 200 rubles/month. The package includes: 1 GB of high-speed Internet, 200 minutes of calls with anyone Russian operator, unlimited calls MGTS subscribers and MTS in Moscow and the region, 50 SMS to all Moscow numbers, including the region.
• “Smart” with a subscription fee of 400 rubles per month. The package includes: 3 GB of high-speed Internet, 500 minutes of calls with any Russian operator, 250 SMS to all Moscow numbers, including the region.
• “Smart NonStop” with a subscription fee of 500 rubles/month. The package includes: 20 GB of high-speed Internet, 500 minutes of calls with any Russian operator in Moscow and the region, 500 SMS to all Moscow numbers, including the region.
• “Tablet” with a subscription fee of 400 rubles per month. The package includes: 10GB of internet and 4G.

You can connect and manage the package via Personal Area on the official website of the service provider.

New MGTS tariffs in Moscow for home telephony

Landline communications still have not lost their relevance. Your home number is more reliable, because you can’t change it as often as your cell phone. In addition, thanks to this, all the people important to you will know him and will always be able to call you.

New MGTS landline telephone tariffs in Moscow offer two options: unlimited and time-based calls.

The company offers the following tariff packages:

• "Time-based." The cost of 1 minute of conversation to fixed Moscow numbers is 0.6 rubles, to mobile numbers in Moscow – 1.58 rubles/minute. Subscription fee – 205 rubles/month.
• "Combined". 400 minutes for intimate conversations, the cost of a minute of the super package is 58 kopecks for a fixed line and 1.58 rubles for a cell phone. The subscription fee is 429 rubles/month.
• "Unlimited." Unlimited calls to fixed numbers. Cost per minute mobile numbers– 1.58 rubles. Subscription fee – 499 rubles per month.
• "Advanced". Unlimited minutes for everything landline numbers Moscow, 100 free minutes to cell numbers. The monthly fee is 625 rubles/month.
• "Premium". Unlimited calls to all Moscow fixed numbers, 300 free minutes to hundreds. The subscription fee is 850 rubles/month.

The company also offers Additional services: for 54 rubles per month you can install automatic caller ID, and for 1800 rubles MGTS provider will install a landline phone for you at the same time as the Internet.

New MGTS Moscow tariffs for Internet and TV

In 2019 the operator MGTS internet tariffs in Moscow for home offers in the following options based on speed:

• 30 Mbit/sec – for 300 rubles/month.
• 60 Mbit/sec – for 450 RUR/month.
• 100 Mbit/sec – for 600 RUR/month.
• 200 Mbit/sec – for 900 rubles/month.
• 350 Mbit/sec – for 1100 rubles/month.
• 500 Mbit/sec – for 1600 RUR/month.

TV tariff plans are presented in 4 packages: “Basic” for 99 rubles/month, “Nothing extra” for 300 rubles/month, “Kaleidoscope” for 100 rubles/month and Personal TV.