Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls in real time with complaints from Muscovites regarding the quality of communication.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through your Personal Account?

To change your tariff plan through your Personal Account, you need to:

How to access your Personal Account?

The PIN code received during connection does not work. What to do?

Our employees will help you deal with this problem. Call the Contact number MGTS center: 8 800 250 00 50 or send an email to:

What does Personal Account give me?

Are users of the “Home Internet” service given access to the Personal Account section?

MGTS technical support

Technical support

Do I pay for the time spent waiting for a response from a technical support operator, as well as the time I talk to him?

If you use the “Time-based” and “Combined” tariff plans, then all calls to the help desk and technical service MGTS support will be free.

How can I change my tariff plan?

I have lost my authentication data (name and password for logging into the Internet), issued to me when connecting to the service. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when you change your phone number or when you move from the “495” zone to the “499” zone?

What does Personal Account give me?

Are users of the Home Internet service given access to the Personal Account section?

Instructions

MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can find out all the necessary information. In addition to the phone number and information about subscribers, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

In addition to the help desk, MGTS has a Unified Contact Number, 8 495 636-0-636. Unlike the previous option, it is available from any phone number, including cell phones. By calling it, you can not only receive necessary information, but also find out if there are any debts on your account, ask to make detailed calls and even call a technician from MGTS to your home.

There are numerous services and databases on the Internet, which contain all the information about telephone numbers and addresses of subscribers. For example, you can use the “White Pages of Moscow” directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is bothering you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.

Today there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. The best way to improve life is for a person to change within himself, to change his view of the world.

Instructions

It's no surprise that so many of us want a lot of positive changes in our lives. as soon as possible. Changing your life for the better is not that difficult. The most important thing in this process is to know the basic principles of creating a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything cannot be bad. Think and remember what you like in your life. These could be loved ones, friends, a beloved cat or dog. It could also be your work or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods to change your life for the better.

Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts until the last minute. This approach is incorrect, it resembles the fear of going to the dentist. It is much more convenient to solve problems as they arise. A visit to a psychologist will allow you to look at familiar situations with new eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.

Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: “We are what we think.” You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances and better understand your importance. After all, you cannot move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positivity into your worldview, you will be able to change in to myself.

Video on the topic

Sources:

• Positive thinking
• how to start changing yourself

You probably remember that the first time you were connected to the Internet, all settings were carried out by qualified specialists. And then, if any problems occurred, you were forced to call technical support. But let's figure it out - is it really so difficult to keep track of your network devices yourself?

Instructions

Let's look at the principles of management net using the example of the Windows XP operating system.
We can obtain all the necessary data through the use of the control panel. Go to the “Start” menu - “Control Panel” - “Network Connections”. A window will open in front of you where all network connections configured on your computer will be displayed.

In our case, we are dealing not only with physically existing connections (configuration is carried out directly for the network card), but also with a virtual VPN connection, which allows data to be sent over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.

So, select the connection you are interested in, right-click on it, calling context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.

Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within of this screen The “Obtain an IP address automatically” checkbox will be checked and, most likely, the “Obtain DNS server address automatically” checkbox will be checked.

If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.

Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, operators hotline accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the replacement hardware and the subsequent abandonment of copper wires in favor of fiber optics, the Contact Center has undergone modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand people resort to the services of the Contact Center every day. MGTS clients, including Internet users, landline phone owners, mobile subscribers, and digital television fans.

Phone list

July 3, 1882- foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 - the first payphones were installed.

1932 - a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 - the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 - MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help desk “09” served foreigners in English, French, German and Spanish during the games.

1982 - opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 -the first fiber-optic communication line with a length of 8.7 km was laid.

1989 - two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 - MGTS became a state enterprise. The first general director is V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 - The state enterprise MGTS was transformed into an open joint-stock company.

2002 - bringing broadband Internet access services to the market.

2004 - the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 - the Unified Contact Center began operating. Expanding the range of services related to mobile communication systems: call forwarding from home to mobile phone, sending and receiving SMS messages from a landline phone.

2007 - Unlimited tariffs for broadband Internet access services have been introduced.

2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the hotline number technical support subscribers – 8-495-636-03-63. There is no access to a landline and the call is made from mobile device? The combination of numbers you need is - short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, connection lost, extraneous noise in the tube). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can support feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. In the presence of of this package You can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.

July 3, 1882

1909

1932

1970

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones were installed, 350
Read completely

July 3, 1882— foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 — the first payphones were installed.

1932 — a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 — the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help Desk“09” served foreigners in English, French, German and Spanish during the games.

1982 — opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 —the first fiber-optic communication line with a length of 8.7 km was laid.

1989 — two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 — MGTS became a state enterprise. The first general director is V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 — The state-owned enterprise MGTS has been transformed into an open joint-stock company.

2002 — launching broadband Internet access services onto the market.

2004 — the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 - The One started working contact center. Expanding the range of services related to mobile systems communications: forwarding calls from home to mobile phone, sending and receiving SMS messages from landline phone.

2007 - introduced unlimited tariffs for broadband Internet access service.

2008 — MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 — As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save phone number when changing place of residence.

2012 — MGTS began construction of a new high-speed fiber optic network modern technology GPON announced a strategy of transformation from a traditional telecom company into a multi-service operator through the development of new services based on Internet access.

2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 — start of sales of mobile communication services with the provision of MGTS SIM cards based on the parent company MTS. Package offers have been expanded to four services: broadband Internet access, fixed telephony, digital TV, mobile connection. MGTS was the first among large operators to introduce an Internet tariff with speeds of up to 500 Mbit/s to the market. The company's network is equipped with a Deep Packet Inspection (DPI) Internet traffic recognition system, which allows you to analyze various data transmission parameters and manage certain types of traffic.

2015 — the company completed the reconstruction of its own data transmission network, replacing copper communication lines with fiber-optic ones GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate markets: “Video surveillance” and “Security alarm”.

2016 - the company has a separate business line - household services under the MGTS brand: electrical, plumbing, minor household repairs, assembly household appliances and cleaning of premises.